Service Terms
Clear terms for your website, hosting and ongoing care. Please read these alongside your written proposal before accepting the service. Keep a copy of both documents.
1. Who we are and when these terms apply
SparkSite is the trading name used by Kyrylo Biloshytskyi to provide website design, hosting, maintenance and support. Contact us at hello@sparksite.uk. “You” means the customer named in our written proposal. These terms apply to services you buy for your trade, business or profession. They do not remove any rights that cannot lawfully be excluded. If you are buying mainly for personal use, tell us before accepting so that we can provide the appropriate consumer information.
2. Your agreement with SparkSite
We send a written proposal setting out the work, price, content requirements and expected timetable. A contract starts when you accept that proposal in writing and we confirm your booking. An enquiry, preview or discussion alone does not create a contract or start a subscription. The accepted proposal and these terms form the agreement; a specific provision in the proposal takes priority over these general terms. We provide a copy you can keep.
3. What the standard service includes
Local Starter includes up to 5 agreed core pages, responsive design, managed hosting, SSL, automated backups, monitoring, an enquiry/contact form, technical SEO foundations, up to 2 reasonable small content update requests per month and standard technical support. Local Business includes those services with up to 10 agreed core pages, CMS/blog/news capability where appropriate, Google Analytics and Search Console setup, basic local SEO setup, improved conversion/enquiry structure, up to 4 small content update requests per month, priority support and regular website health checks. Local Growth includes the Local Business services with up to 15 agreed core pages, more advanced enquiry/forms functionality, one reasonable standard third-party integration where appropriate, more flexible landing/content pages, up to 8 small update requests per month, a priority support queue, a monthly performance check, one meaningful existing-page content/SEO improvement per month and more active ongoing management. The page limits and update allowances replace, rather than add to, those of the lower plan. Your proposal confirms the exact scope and any integration. Analytics setup includes agreeing the necessary privacy and consent arrangements before activation. No plan includes unlimited development, unlimited support hours or a full SEO campaign.
4. Work outside the standard plan
Small updates mean text changes, replacing images, changing contact details and minor edits to existing sections. They do not include new pages, redesigns, new functionality or custom development. E-commerce, complex booking systems, custom web applications, large integrations, major redesigns, large new sections or page sets, and large-scale SEO/content campaigns are quoted separately. Domain registration and renewals where applicable, business email, paid plugins/software, stock assets and third-party service fees are additional unless expressly included in your proposal. The standard integration agreed for Local Growth is included in its scope; any provider fees are separate. We explain any work outside your plan and its price before proceeding. Asking about work does not authorise an additional charge.
5. Prices and the founding offer
Local Starter costs £99 setup plus £99 per month. Local Business costs £199 setup plus £149 per month. Local Growth costs £399 setup plus £249 per month. The Launch Offer (Founding Local Business Offer) applies only to Local Starter when confirmed in your accepted proposal: £49.50 setup and £49.50 per month for months 1–3, then £99 per month from month 4. It does not discount Local Business or Local Growth. The first six monthly payments for Starter total £445.50 under the offer or £594 at the normal price, excluding setup. Any applicable VAT and separately agreed charges are disclosed before acceptance. The offer is confirmed at booking and cannot be applied retrospectively. Any published place limit reflects actual availability.
6. Billing and the initial service period
The setup fee is payable after we confirm your booking and before design work begins. Monthly billing starts when the website launches or on another start date expressly agreed in the proposal; it does not start automatically while we are waiting for your content. Monthly fees are payable in advance on the dates stated on your invoices. The initial managed service period is six months from that billing start date. After it ends, the service continues monthly unless cancelled under clause 11. The enquiry form does not take a payment or set up an automatic debit.
7. Your content and responsibilities
You provide accurate business details, suitable text and images, and the access reasonably needed for the work. You must have the right to use everything you supply and tell us about relevant legal, professional or industry requirements. You remain responsible for the accuracy of your services, prices, qualifications, testimonials, policies and claims. We do not invent reviews, awards or business locations. Please nominate one person to provide consolidated feedback and approve the website. Share passwords only through an agreed secure method, never through public enquiry forms or ticket messages.
8. Timetable, review and launch
We agree a target timetable after reviewing the scope and available content. Changes to the scope, delays in materials, access or feedback, or issues with a third-party service can change that timetable. We will explain significant changes. You can review the website before launch, and we correct errors against the agreed scope. Please provide consolidated feedback within ten working days of a review request, or tell us when you can do so. Silence alone is not permission to publish. We obtain your approval before the initial launch.
9. Hosting, updates and support
You can contact us by email or your private support-ticket link. We assess issues by their impact and urgency and keep you informed of the next step. Unless your proposal expressly includes a service level, the standard plan does not include round-the-clock support, a guaranteed response time or a guarantee of uninterrupted availability. Routine maintenance, security updates and third-party outages may temporarily affect the website. We may take proportionate urgent action to protect the service or personal data, and explain that action as soon as reasonably practical.
10. Backups and recovery
We maintain routine backups of the website material and application data within the agreed hosting scope. Backups support recovery after a fault; they are not a permanent archive of every historic version and do not cover separate third-party accounts unless agreed. We take reasonable care when making and restoring backups, but some changes since the last usable backup may be lost. You should retain originals of important text, photographs and other materials you provide. If an incident occurs, we explain the available recovery options and any known data gap.
11. Cancellation and early departure
You may give cancellation notice by emailing hello@sparksite.uk. At least thirty days’ notice is required. Cancellation takes effect at the later of the end of the initial six-month period or the end of the monthly billing period in which that notice expires. Service remains available and the agreed monthly charges remain payable until that date. If you want to leave and receive a handover before the initial period ends, you can instead pay the unpaid monthly fees for the remainder of that initial period as an early handover settlement; we do not charge those same months again. Please ask for a written settlement figure before choosing that option. We can agree an alternative exit arrangement in writing.
12. Cancelling before launch and refunds
If you cancel before we have begun the agreed work, we refund the setup fee. If work has started, we may retain only the reasonable value of completed work and unavoidable third-party costs that you authorised, up to the agreed setup fee unless separate additional work was approved. We explain the calculation and refund any remaining balance. Monthly fees already paid for a future period after the effective cancellation date are refunded. This clause does not restrict a remedy you may have where we fail to provide the agreed service.
13. Your domain, content and website ownership
Your own text, images, logo and business materials remain yours. Domains should be registered in your name; we do not acquire ownership of your domain by managing it. Once the initial six monthly payments, or an agreed early handover settlement, and all other properly due invoices have been paid, we transfer to you the rights we own in the bespoke website design and code created specifically for your project. Before that point, you have permission to use the website as part of the paid managed service. Our existing tools, reusable components and know-how remain ours, with a continuing licence to use the elements incorporated in your delivered site. Open-source components and third-party assets remain subject to their own licences.
14. Handover when the service ends
After settlement of properly due charges, we provide one standard export of the website files and data we hold for your project, together with reasonable domain-transfer cooperation, within fourteen working days of an agreed handover request. That standard handover is included. Installing the site on a new provider, converting it to a different technology or replacing licensed integrations is separate work and is quoted before it starts. Third-party subscriptions, accounts and non-transferable licences may need to be replaced by you. We agree a transfer date so you can arrange replacement hosting and email. After the service ends, hosting and ongoing care cease; we retain a recoverable handover copy for thirty days before deletion from active storage, subject to necessary legal and accounting records and normal backup rotation.
15. Overdue invoices and suspension
If an invoice is overdue, we contact you to resolve it. Unless there is an urgent security or legal issue, we give at least fourteen days’ written notice before suspending a service for non-payment. Tell us promptly if you dispute an invoice; we will investigate a genuine dispute and explain our response. Suspension does not transfer ownership of your domain or allow us to charge for unapproved work. If non-payment or another serious breach remains unresolved after reasonable notice, either party may end the affected agreement, subject to charges properly due and applicable legal rights.
16. Personal data and confidentiality
We use enquiry, customer and service information as described in our Privacy Policy. Each party must protect the other’s confidential information and disclose it only where needed to perform the agreement or comply with law. Where we process personal data on your instructions, we put appropriate written processing terms in place before that processing begins. You remain responsible for deciding what your website collects and for approving its privacy information. We do not sell customer data or use confidential ticket content as marketing material. Customer ticket links are private access credentials and must not be forwarded publicly.
17. Results, third parties and liability
We carry out the agreed services with reasonable care and skill. We cannot promise a particular search ranking, number of enquiries, sales result or business revenue. Third-party platforms, registrars, payment providers and mail providers operate their own services and terms; we are responsible for the work we agree to carry out with them, but cannot control their independent outages or changes. Each party is responsible for losses caused by its breach of the agreement to the extent provided by applicable law, taking reasonable steps to reduce avoidable loss. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
18. Changes, complaints and governing law
We do not increase the agreed monthly price during the initial six-month period. After that period, we give at least sixty days’ written notice of a price or material service change, allowing you to cancel before it takes effect. Changes do not apply retrospectively to paid work. If something is wrong, email hello@sparksite.uk with the details so we can investigate and seek a practical resolution. The agreement is governed by the law of England and Wales, and its courts have jurisdiction, except where mandatory law gives you another right. If one provision is unenforceable, the rest of the agreement continues to apply.