SparkSite / Services
Website care, hosting and support
A familiar point of contact when your website needs attention.
The work that continues after launch
Websites need more than a launch day. Contact details change, services evolve and software needs attention. SparkSite handles the hosting and technical side of the websites we manage so you have somewhere to go when a page needs updating or a form does not behave as expected.
What ongoing care covers
Our managed plans include hosting, SSL, routine maintenance and backups, with up to 2 small content update requests per month on Local Starter, 4 on Local Business and 8 on Local Growth. These cover text, image, contact-detail and minor existing-section edits. We check problems reported through support and keep the conversation in one place. New functionality, additional pages or a full redesign are scoped before extra work begins.
Support you can follow
You receive a private ticket link to view the conversation, see the status and reply without creating a customer account. Keep that link private and use it to describe the issue, the page involved and what happened. Never include passwords or card details. Response commitments are confirmed in your agreement; the standard plan does not promise round-the-clock support.
Existing websites and moving provider
If another developer built your site, we first review the technology, access, licences and condition. We do not promise to maintain an unknown system without checking it. We can then recommend a supported care arrangement or a planned rebuild, including a clear approach to domain, mailbox and content handover.
Business plans have a 6-month initial term, then continue monthly with 30 days’ notice. Displayed service prices include any applicable VAT. See the pricing page for setup, monthly charges and total minimum costs. Pricing · Common questions · Service terms